Refund Policy

1. General Refund Rules

Because our products and services are digital, refunds are handled with specific rules to ensure fairness and safety for both the customer and our team.

We always aim to provide a smooth and safe experience, and our support team is available to help with any issue regarding your order.

2. Refunds After Delivery

Once your order has been delivered successfully, we cannot issue a refund.
Digital goods cannot be “returned” after delivery, so all completed orders are non-refundable.

3. Refunds for Undelivered Orders

If your order has not been delivered, or delivery was delayed beyond the expected timeframe, you may request a refund.

Refunds are sent through the same payment method you used, but:

• We do not cover third-party payment fees
• Processing times depend on the payment provider

4. Partial Refunds

If your order is partially completed, we can provide a partial refund based on the progress.

Example:

• If 50% of your order was completed → you can receive a 50% refund
• If 70% is completed → you can receive 30% back

Partial refunds are calculated fairly according to the amount of work completed.

5. Order Cancellation

You may cancel your order only if it has not started yet.
If work has already started, only partial refunds (based on progress) may apply.

6. Fraud Prevention & Chargebacks

Any payment dispute or chargeback after receiving your service may result in:

• Permanent service ban
• Recovery of the reversed amount
• Suspension of future orders

We treat fraudulent payment attempts very seriously to keep the platform safe.

7. Delivery Verification

We may request proof to verify whether an order was delivered or not.
Receipts, screenshots, or logs may be required depending on the service type.

8. Processing Time for Refunds

Refund approvals typically take 24–48 hours.
Refund arrival time depends on your payment method:

• PayPal → usually instant–24h
• Crypto → depends on blockchain network
• Other methods → varies by provider

9. Contact for Refund Requests

If you need help with a refund or have an issue with your order, our support team is here to assist you.
We will investigate the case and provide a fair solution as quickly as possible.

If you have a problem with your order or need refund assistance, contact our support team — we’re always here to help.